How to ask for deletion
Email hello@wearly.io from the email address linked to your Wearly account, with the subject “Delete my account”. If you signed in with Apple or Google, write from the email address of that account. If you chose to hide your email with Apple, tell us and we will help you confirm which account is yours.
We may ask you to confirm that the account is yours before we delete it.
How long it takes
We reply and act on the request within one month. If a request is complex, the law allows us to extend this by up to two more months, and we will tell you within the first month if that happens.
What we delete
- Your account: name, email address and sign-in details.
- Your wardrobe: the clothing photos you uploaded.
- Your plans, events, style choices and location data used for recommendations.
Account and recommendation data is removed no later than 90 days after the account is deleted.
What we keep, and for how long
- Payment and accounting records, for the period set by accounting law, and otherwise for 10 years from the payment.
- Records of the services you ordered and used, for up to one year after your last login.
- Messages you sent us, for up to one year after the conversation ends.
- Copies we need to resolve a dispute or to meet a legal obligation, for as long as that requires.
Your subscription
Deleting your account does not cancel a Premium subscription, because Apple and Google handle the billing. Cancel it first in your store settings. The Help centre shows how.
More about your data
Every retention period above comes from section 4 of our Privacy Policy. The Lithuanian version is the binding one.